Frequently Asked Questions

We sell to everyone! Whether you're an individual or a business, Wholesale Glass Vases welcomes all customers. We offer a wide range of glass vases, containers, and event décor at wholesale prices to both the public and businesses. Businesses can also sign up for a Business Wholesale account to access additional discounts for bulk orders.

To set up a Business Wholesale account and access our bulk order discounts, register for an online account. After registering, please complete the Wholesale Application located in the Business Wholesale category at the top of the page, or you can click here to apply directly. You'll need to provide a valid Federal Tax ID, Reseller License, or DUNS number.

If you already have a Business Wholesale account with us, you can register for a basic account online and then reach out to us to link your Business Wholesale pricing to that login.

If you need to return a product for any reason, please note that you will be responsible for the costs associated with the return shipping. This includes any shipping fees, customs duties, or other charges incurred during the return process. The initial cost to process and ship an order out to you is also non-refundable. No returns will be allowed after 30 business days from receipt of shipment. If items are returned after the allowable 30 day return period, but before 60 days, all items returned will incur a 25% restocking fee. All non-product-related fees (shipping, handling, return shipping fees) are NON-REFUNDABLE. No returns will be allowed for orders beyond 60 days of receipt. For more details on returns and exchanges, please refer to our Terms & Conditions page.

Most of our items are handmade by skilled artisans, giving each piece a unique and personal touch. As a result, there may be slight variations in size, particularly with hand-blown glass products, which may have a size discrepancy of up to +/- 0.5 inches.

Hand-blown glass may naturally contain small air bubbles, which are not considered defects unless they affect the item’s functionality or safety. While we ensure the highest quality, slight variations are part of the handmade process and should be expected.

Air bubbles are a natural occurrence in authentic hand-blown glass pieces and are considered a normal byproduct of the crafting process. They are not classified as defects unless they impact the item's functionality or safety. While we strive to maintain the quality and consistency of our handmade products, slight variations, including bubbles, are to be expected.

Most orders are shipped within 1-2 business days. However, during peak times, order volume may extend the processing time by an additional day or so.

Shipping duration varies based on several factors:

1. Processing Time: This includes order verification, packaging, and preparation for shipment. Most orders are processed within 1-2 business days.

2. Carrier Services: Delivery speed is influenced by the policies and workload of the chosen shipping carrier. Different carriers have different delivery timelines.

3. Transit Time: The actual shipping duration can vary depending on the distance from our warehouse, the shipping method selected, and any location-specific circumstances that may affect delivery.

Please note that all shipping times are estimated only and are not guaranteed. For a more accurate estimate, consider these factors when placing your order. If you have specific delivery needs, feel free to reach out for assistance!

While we strive to ensure prompt delivery, we cannot guarantee delivery by a specific date due to factors beyond our control, such as natural disasters, adverse weather conditions, customs clearance, transportation strikes, or other unforeseen events. However, if you need your order by a particular date, we recommend contacting our sales team to confirm whether the delivery timeline is feasible. We'll do our best to accommodate your request!

If your order arrived damaged, you can submit a damage claim within 7-10 days of receiving it. Claims made outside this time frame may be denied, so it's important to inspect all items thoroughly upon delivery. Be sure to include all damaged items in your initial claim, as multiple damage claims may be denied. Please note that we do not offer expedited replacements. For pallet orders, both retail and wholesale, we do not provide replacements; instead, we will refund you for any damaged items.

Yes, we can drop ship directly to your customers for a nominal fee. Drop-shipping includes removing all invoice copies and omitting our company information on the packing slip. Product packaging may still include our company logo and/or UPC code. Please contact us directly for more information.

NOTE: We do not permit the resale of our products on third-party platforms, including but not limited to Amazon, Wayfair, Walmart, Overstock, Bed Bath & Beyond, eBay, and Etsy, without prior authorization. Orders placed by unauthorized sellers may be canceled, and accounts may be terminated.

It's best to place your order well in advance of your event. Ground shipping within the U.S. typically takes 2-6 business days, depending on your location. You should also allow for the same time frame to receive replacements in case of damages, as we do not expedite replacement shipments.