Frequently Asked Questions

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PURCHASING

Who do you sell to?

Everyone! Unlike some companies who only sell to others within the trade, Wholesale Glass Vases sells to both the public and B2B. We offer an incredible selection of glass vases, containers and event décor at amazing wholesale prices to everyone! 
If you are a business, you may register for a Business Wholesale account and take advantage of our additional bulk order wholesale discounts.
Whether your order is a single case or multiple pallets, we value each and every one of our customers and treat all orders with equal care and attention.

How do I register to become a customer?

As a member of the general public, you do not need to register an account to purchase from us or take advantage of our wholesale pricing, but creating an account will open up additional account options which will assist you in ordering from us again in the future. Click here to register for an account with us today!

I have a business, how do I sign up as a Business Wholesale customer?

In order to setup a Business Wholesale account and take advantage of our additional bulk order wholesale discounts, companies are first required to register for an online account.
Once your account has been registered and you have logged onto our website, you will see a link - Trade Professional Application - appear at the top of the site or you may click here to access the application directly.
You will need to provide a valid Federal Tax ID / Re-seller License / or DUNS# upon registering for a Business Wholesale account.

*If you already have an existing Business Wholesale account with us you may register for a basic account first and then call or email us to link your Business Wholesale account if you do not wish to resubmit your wholesale account information!

What is your minimum order amount?

We do not have a minimum order amount. We do sell the majority of glass vases and containers by the full case in order to help keep our pricing as low as possible, if you need to order less than a full case, you may contact for us a custom order quote and we can assist you. Orders which contain split cases are subject to a repackaging fee. 

PAYMENT

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover and PayPal & Cash.

SHIPPING

How quickly will my order ship?

Most orders placed during the business week are processed and shipped same day, or within 24 hours, depending on the order size.

Where do you ship from?

We ship directly from our main warehouse in Southern California.
WGV International
10675 Hickson St. 
El Monte, CA 91731

How quickly will I receive my order?

Orders shipped using the Flat Rate or FedEx Ground shipping option can take up to 5 business days for delivery within the continental United States depending on your location relative to Southern California.
Please use the below map as approximate guideline for delivery time frame. These are just estimates, if you need a guaranteed or expedited delivery option, please contact us and we will be happy to assist.

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Do you ship to PO Boxes?

Unfortunately, due to the size of our items, we cannot ship to PO boxes.

Can I pick-up at your warehouse?

Absolutely, local customers are more than welcome to pick-up orders at our El Monte, CA location. Our pickup hours are Monday-Friday 8:00am-5:00pm. To help ensure your order is ready when you arrive, please note an approximate pickup date/ time when placing your order online or over the phone.

Do you Drop-ship?

Yes, Wholesale Glass Vases can drop ship directly to your customers for a nominal fee. Please contact us directly for more information.

Will you ship to my residence?

Yes! Most of our residential orders will ship by FedEx Home delivery, but for larger orders requiring a pallet to ship, please be aware that additional shipping charges for a lift-gate service and residential delivery service may apply. Please refer to our Shipping Policies for more information.

What is a lift-gate?

A lift-gate is a tool used to raise or lower pallets from a delivery truck. If your delivery location does not have a truck level loading dock or fork-lift available, you will need the lift-gate service to unload the pallet from the vehicle.

What is considered a residential location or limited access area?

Freight companies, when delivering pallet orders, experience more challenges delivering to non-commercial locations due to the size of their trucks/trailers. A residential address is classified as an address that is in a residential zone, difficult to access, and may not have equipment for unloading a pallet.
Similarly, areas with limited access also cause challenges when delivering and include but are not limited to one-way streets, golf courses, country clubs, amusement parks, construction sites, hotels, farms, and mines, places of worship, schools, hospitals, nursing homes, correctional facilities, outdoor wedding venues, self-storage facilities, and military bases.
Some carriers will make accommodations and deliver in a smaller trailer to residential and limited access areas when necessary, resulting in an additional service fees. 

PRODUCTS

Are your products handmade?

The majority of our products are handmade by skilled craftsman within the industry. With any handmade piece there could be some slight variations in sizing, especially with hand-blown glass. Due to the nature of hand-blown pieces, there is a possibility of a sizing discrepancy within +/- 0.5” inches. Also, with any true hand blown glass piece, there is always the possibility of mall air bubbles within the glass as they are a natural byproduct of any hand blown glass item.

Where are your items manufactured?

We manufacture all of our products in China which are then shipped back to us here in the United States.

How are your products measured?

All our products are manufactured in metric dimensions and then converted to the nearest standard measurement to make it easier for our customers to visualize. Due to this, there may be some slight discrepancies on the size measurements of certain pieces. If you need exact dimensions for your specific needs, please contact our office to have one of our customer service associates get the exact dimensions for you. All of the items are measured from outside edge to outside edge of the piece, inside opening diameters or heights would vary depending on each piece. When the containers are made, we can only control the outside opening diameter or height because the blow mold can only control those parameters. Since the majority of our pieces are handmade containers / hand-blown glass vases, if you look carefully, there might be very minute differences between them.

I received a damaged or incorrect item, what should I do?

Please contact us at sales@wgvint.com or 626-452-8268 and we will be happy to assist you with your claim. All damaged item claims must be submitted no later than 2 weeks from date of order receipt and must be accompanied by pictures of the damages. Claims submitted outside the allowable time frame or without sufficient evidence of damage may be denied.

 

 

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