The below FAQs are some common concerns of our clients before purchasing from us, if you have other questions contact us at firstname.lastname@example.org
Everyone! Unlike some companies who only sell to others within the trade, Wholesale Glass Vases sells to both the public and B2B. We offer an incredible selection of glass vases, containers and event décor at amazing wholesale prices to everyone! If you are a business, you may register for a Business Wholesale account and take advantage of our additional bulk order wholesale discounts. Whether your order is a single case or multiple pallets, we value each and every one of our customers and treat all orders with equal care and attention.
In order to setup a Business Wholesale account and take advantage of our additional bulk order wholesale discounts, companies are first required to register for an online account. Once your account has been registered and you have logged onto our website, you will see a link - Trade Professional Application - appear at the top of the site or you may click here to access the application directly. You will need to provide a valid Federal Tax ID / Re-seller License / or DUNS# upon registering for a Business Wholesale account. *If you already have an existing Business Wholesale account with us you may register for a basic account first and then call or email us to link your current Business Wholesale pricing to your online account.'t.
If you need to return a product for any reason, please note that you will be responsible for the costs associated with the return shipping. This includes any shipping fees, customs duties, or other charges incurred during the return process. The initial cost to process and ship an order out to you is also non-refundable. No returns will be allowed after 10 business days from receipt of shipment. If items are returned after the allowable 10 day return period, but before 30 days, all items returned will incur a 25% restocking fee. All non-product-related fees (shipping, handling, return shipping fees) are NON-REFUNDABLE. No returns will be allowed for orders beyond 30 days of receipt.'t.
Product / Order Questions
The majority of our products we offer are handmade by skilled craftsman within the industry, adding a unique and personal touch to your purchase. With any handmade piece there could be some slight variations in sizing, especially with hand-blown glass. Due to the nature of hand-blown pieces, there is the possibility of a sizing discrepancy within +/- 0.5” inches.
With any true hand blown glass piece, there is always the possibility of small air bubbles within the glass itself as they are a natural byproduct of any hand blown glass item. These are not considered defects unless they affect the functionality or safety of an item. We take great care to ensure the quality and consistency of our handmade items, but slight variations are inherent and should be expected.
Most orders are able to ship out within 1-2 business days, however, there are times when order volume can add an additional day or so to the processing time.
That depends on where you are. Shipping times provided are estimates only and are not guaranteed. We rely on third-party shipping carriers and various external factors that may affect delivery times, which are beyond our direct control. Several factors can influence shipping times, including but not limited to: a) Processing Time: The time required to process your order, including verification, packaging, and preparation for shipment. b) Carrier Services: The shipping carrier's policies, procedures, and workload, which may impact the speed of delivery. c) Transit Time: The time taken for the package to travel from our facility to the designated delivery address. This may vary depending on the distance, shipping method, and the destination's specific circumstances.
While we make every effort to ensure prompt delivery, we cannot be held responsible for delays caused by circumstances beyond our control. These circumstances may include but are not limited to natural disasters, adverse weather conditions, customs clearance procedures, transportation strikes, or other unforeseen events. If you do need your order by a certain date, please contact our sales team to ensure the delivery time frame is feasible.
In the event that an item is damaged you must report the damage within 7-10 business days from the date of delivery. For your safety, please do not remove broken glass from within its shipping box. Always wear protective gear when dealing with broken glass. You can open the lid of the box and take a picture of any damaged items and then please e-mail us at email@example.com. Replacements are shipped out using standard ground shipping, or we can issue you a refund if you do not need the replacement items. We DO NOT expedite replacement pieces. Damages for Business Wholesale and Retail Pallet orders are refunded directly, replacements are not provided for larger wholesale orders.
Yes, we can drop ship directly to your customers for a nominal fee. Drop-shipping includes removing all invoice copies and omitting our company information on the packing slip. Product packaging may still include our company logo and/or UPC code. Please contact us directly for more information.
Ideally, you should order well in advance of your event. On average, ground shipping within the US can take anywhere from 2-6 business days depending on your location. You should also allow for that same amount of time to receive replacements in the event of damages(just in case!).
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