About Our Glass Vases:
Most of our products are handcrafted and hand-blown glass vases, unless stated as being utility or machine made. They are originally made in metric dimensions and then converted to the nearest standard measurement to make it easier for our customers to visualize. Due to this, there may be some slight discrepancies on the size measurements of certain pieces. If you need exact dimensions for your specific needs, please contact our office to have one of our customer service associates get the exact dimensions for you. All the opening diameter and heights are measured from outside edge to outside edge of the glass, inside diameter or heights would vary depending on each vase. When the vases are made, we can only control the outside opening diameter or height because the blow mold can only control those parameters. Since they are all handmade / hand-blown glass vases, if you look carefully, there might be very minute differences among them. Tiny bubbles may exist in the glass, there are a natural part of all hand-blown glass vases, they are a by product of any liquid stage of glass when they are cooled and blown, but these should be so minor that most people do not notice.
Another very important note. We do not recommend customers to fill the larger vases with water, rock, or anything that has a lot of weight. The pressure may cause the glassware to break/shatter which could be hazardous.
Make sure you check all your items upon arrival for damages or defects. For specific size measurements e-mail us at firstname.lastname@example.org or call us at 626-452-8268 .
- Shipping Methods:
We ship to almost everywhere in the United States. Shipping carriers quote us by the weight and destination of package and that is what we charge our customers, we DO NOT up charge on shipping. We will choose the most reliable services for our customers based on their specific needs.
All shipping transit times are estimates only, please contact us directly if you need Guaranteed Delivery service.
UPS/FedEx Ground - *Cost Determined By Item Shipping Weight: Standard shipments of less than (7) cases may be shipped using standard FedEx Ground/Home delivery. FedEx delivery times can range between 1-5 business days depending on your location.
Pallet Freight (LTL Trucking): Large quantity shipments, usually (7) cases or more, or oversize pieces requiring pallet shipment, will be shipped by various LTL (Location to Location) Trucking companies. We shrink wrap the cases onto a single wooden palette which is then delivered by freight truck to the destination. This method decreases the chances of damages and breakage during transit. Pallet Freight may increase the shipping time depending on the destination.
- We do not ship to P.O. Boxes or UPS store locations.
**Shipments to residential addresses and locations that would be considered 'limited access' (e.g - places of worship, hotels, golf/country clubs or areas with limited access) may incur additional carrier fees, including a mandatory lift gate fee.**
Our customers can choose to use their own carrier to ship with as well for a $5 handling fee per case shipped, please call us for a full quote. When shipping with a 3rd part shipping account, if there are any damages or if the package is lost in transit, customers will be responsible for contacting their carrier agent and filing claims directly.
*Shipping costs are not valid for orders to AK or HI. For orders to AK or HI, please email us directly for the most accurate shipping costs.*
- Shipping Time Estimates:
- Our customer satisfaction is our first priority, we process our orders within one to two business days. Shipping times can be approximated below. We ship from Southern California.
- UPS/FedEx Ground: Order Processing Time; plus Shipping Time of 1 to 7 business days (see expected FedEx Shipping Time Map).
LTL Trucking Orders: Order Processing Time; plus Shipping Time of 2 to 12 business days, call or email for estimated delivery time frame.
The shipping times may vary a little if it is not guaranteed shipping, in cases of weather delays, holidays, etc. Please let us know if you would need a guaranteed delivery date so we can accommodate you.
Please track your package with the tracking numbers provided to find any updated information during transit.
Any extra shipping services such as residential delivery, inside delivery, upstairs delivery or signature confirmation will be paid by the consignee. Home businesses, churches, schools, country clubs, and military bases are considered residential deliveries.
- International Orders:
All international orders must have a full quote workup including any shipping or duty fees associated. Please contact a sales associate directly for an international order quote.
*We do not ship internationally directly, but can ship to a US based freight forwarder of your choosing.