In the event that an item is damaged you must report the damage within 7-10 business days from the date of delivery. For your safety, please do not remove broken glass from within its shipping box. Always wear protective gear when dealing with broken glass. You can open the lid of the box and take a picture of any damaged items and then please e-mail us at firstname.lastname@example.org. Replacements are shipped out using standard ground shipping, or we can issue you a refund if you do not need the replacement items. We DO NOT expedite replacement pieces. Damages for Business Wholesale and Retail Pallet orders are refunded directly, replacements are not provided for larger wholesale orders.